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Frequently asked questions

I have a problem with my order, what should I do?

Please send your order number and a description of your problem to sales@severngold.com and we'll be happy to help.

How long does delivery take ?

All orders are dispatched within 1 -2 days and are sent out on a Age Verified Tracked 24 Service.

What is your refund policy ?

Unfortunately, as our vodka is drink product we are unable to accept returns. However, if there is a problem with one of our products, please contact us and we would be more than happy to help with a resolution.

Can I add a gift note ?

Yes, gift notes can be added in the cart